I"ve been told I should never call a user that, because it display screens a an unfavorable attitude. It"s not "can do".

You are watching: I ll see what i can do

I don"t think that. I think it"s moral to speak things like that. If someone asks you because that something and you don"t understand the answer, it"s what you need to say. It"s realistic.

To me, it"s better to under-promise and also over-deliver 보다 vice versa.

Talk amongst yourselves...


Which that the adhering to retains the information it's storing once the mechanism power is rotate off?
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I think it is every in the mindset when you current it. You have the right to pretty enthusiastically speak "I"ll see what I have the right to do!"


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Scott Alan fearbut wrote:

I think the is all in the perspective when you present it. You can pretty enthusiastically to speak "I"ll view what I deserve to do!"

Exactly! company with a smile. Much better than over-optimism v a scowl, wouldn"t you say?
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I think the all relies on her honesty. Perform you actually intend to carry out the best you can?

For me it"s about setup expectation. Don"t tell who you deserve to fix the if you"re not actually certain you can. Perform your ideal is a viable option, IMHO. 


I see no concern with that at all! ns agree the it is all in just how you say it though. Also, I have a 99% satisfaction rating through 350+ individuals & just two IT men - i feel that we have obtained that due to the fact that I have actually a policy to under-promise & over-deliver quite than over-promise & fail or under-deliver.

Honesty is the finest policy!


Yeah. I"m running right into an worry where I"m not over-promising. Someone rather is. And they"re leading to me to have to deliver for them. It"s a frustrating place to it is in in. But I just take it sooner or later at a time.


But you can still present realistic expectation - trust me, you will be shocked how surprised who is as soon as you say "honestly, ns am not sure that is something the we deserve to handle in ~ this time. It is most likely a border etc", then a job later, when you give them the outcomes they were questioning for, lock absolutely love you! that isn"t dishonest, friend are simply telling them not to give their really hopes up. ~ above the various other hand, if you to speak "Sure, it"s a cinch", then need to come tomorrow & say the you were wrong, that sucks!


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Serrano
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Walter782 Sep 29, 2009 in ~ 16:49 UTC

I never ever promise anything i am no 100% certain I deserve to deliver. If I have to research an initial I say the I need to look right into that prior to I can provide you an answer. ~ that, no matter the answer an excellent or bad, I deliver the answer. Then the decisions are made.

 

My bosses recognize I can"t know everything and also they understand that.


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Serrano
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Steve1269 Sep 29, 2009 at 16:59 UTC

Walter782 wrote:

I never promise anything i am no 100% sure I have the right to deliver. If I need to research first I say that I need to look right into that prior to I can offer you one answer. ~ that, no issue the answer good or bad, I supply the answer. Climate the decisions room made.

 

My bosses know I can"t recognize everything and also they know that.

I agree through this. A an excellent honest prize is always far better than a "maybe" If you have the right to you can, if no say so.
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Habanero
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Thereal_Joe Sep 29, 2009 at 18:18 UTC

I think everyone that has time to be offended by getting solution like this, just doesn"t have sufficient to do.

 

Seriously, i don"t see a difficulty with it, and also I dare a user come come complain come me that one of my men told castle "I"ll watch what I can do".

 

Now if it"s the chairman of the company on the other hand, well simply safer to tell them "will do", and have to tell them later on why not.


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Pure Capsaicin
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akp982 Sep 30, 2009 at 02:11 UTC

akp982 is one IT organization provider.


Its all good yesterday i wore a t-shirt speak no i will not deal with your pc


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Jalapeno
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Martijn705 Sep 30, 2009 at 02:48 UTC

i normaly usage the words "i to be going to perform my best" it"s not choose we room Gods and we can repair whatever that is damaged or shed out or settle every problem in one minute.


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Jalapeno
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Bungalore Sep 30, 2009 in ~ 03:10 UTC

I think "I"ll check out what I can do" is a perfectly reasonable response. Particularly if it"s a user request which is no critical. And "I"ll do the ideal I can" is additionally good. When a user come in v a laptop riddled with viruses as result of misuse and also urgently needs resumed usage of his mechanism "I"ll perform the ideal I can" is pretty lot all you can say!


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Cayenne
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ImbaAdmin Sep 30, 2009 at 03:14 UTC

This is precisely what i tell my users. "I´ll execute my best" or "I´ll view what I deserve to do, yet don´t know exactly how long it will take."

 

And periodically I handle it favor Scotty native Star Trek:

"Captain, the engines failed."

"OK, Scotty, exactly how long that will take to repair them?"

"5 Hours"

"You have 4. The klingons room on our trail."

"OK, I´ll carry out it in 3."


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Cayenne
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Richard Hipkin Sep 30, 2009 at 03:32 UTC

If ns cannot immediately assist someone I will let them know that I need time to sufficiently study the issue and that I will certainly come back to them v a solution, if they ask if I can solve their difficulty I will answer them v "I will definitely see what I deserve to do." I view nothing wrong v this statement as I am being perfectly honest. Ns think if you promise lock anything else and you cannot solve their difficulty you"ll look worse because that it.


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Ghost Chili
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Kenny8416
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Sep 30, 2009 in ~ 03:54 UTC

Honesty is constantly the best policy - making assures you can"t store is simply creating dual the pain more down the line. Sooner or later you"re walk to need to tell the user that can"t it is in done, or it"s no a priority just now, etc etc.

If someone is questioning for the impossible I just tell them it"s not possible, if it"s feasible but yes, really expensive I tell them the too. For the grey area"s climate again ns stick with honesty - usually "i"m no sure about that I"ll need to look in to it and get back to you" the large thing right here is come make certain you DO get ago to them. People accept most things fairly happily as lengthy as you room genuine and also keep your promises. That goes for the CEO too, he"s the last human I"d want try lying to.


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Mace
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Limey Sep 30, 2009 at 07:20 UTC

I agree through Kenny ^

I do prefer to say "Let me look into that and also I will get ago to you" rather than either of the paragraph in the title, though. Had actually to carry out it through the CEO yesterday, have the deliverable all set to walk this morning. She"d far better be happy!

If I discover something is not possible I usually shot and explain why ns think that is the case, the 50,000ft overview, business terms, etc. Absolutely avoid geekspeek.

Sometimes that is feasible but i don"t have the time to make it happen, if the business needs the sooner then it"s approximately the department head to work-related it out v me and also the CEO as to what rather gets thrust back.

Setting a timeframe expectation increase front usually works for me. If ns can"t "look into it" until following week i tell them that, if that"s a trouble then us discuss.


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Chipotle
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Mike in ~ SCA Sep 30, 2009 at 07:45 UTC

How about "let"s see what WE can do?" do it a common expereince.

We in IT room the experts, but be clear that being the skilled doesn"t mean you understand all over there is come know.

I usage analogies a lot. Your physician in one expert, yet he/she walk not constantly get it right the an initial time due to the fact that the human body is a complex system, lot like a computer system or network. Same snapshot can be painted using the auto mechanic and the complexity of modern day cars.

"I don"t know" is one acceptable expression when followed by "but i will find out."


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Ghost Chili
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David9459 Sep 30, 2009 in ~ 08:04 UTC

I know this is a legit question. I also made decision years back ( prior to allisonbrookephotography.com - yet I would have actually jumped ~ above allisonbrookephotography.com if it had been available) to only respond come requests because that technical assist that had a job-related order in place. (Obvious exception - boss, payroll, etc.).

I"ve likewise tried come educate world (mostly great teachers) the the same thing uses to tech support as it does to their students; raise her hand, wait your turn, it is in polite, etc.

If the person has actually a work-related order in place and also wants to know when I deserve to close it climate I answer directly if I can ("tomorrow" if I know I deserve to do "tomorrow") or if I don"t know when I tell them the "I don"t know" but it will be as soon as i can acquire it done - and that"s true.

If castle don"t have actually a work order in location (and lock all understand they should) then ns tell lock the fact - I have no wa yof knowing until they placed in a work order. Because the normal top priorities are (first in - an initial out) then this in result lets them identify their ar in line. IF lock wait a week to submit a occupational order climate they room a main farther away 보다 they were when they made the linguistic inquiry.

For the world that use the process work orders can take indigenous a couple of minute to finish (simple advertisement password troubles for students) to much longer (building a brand-new math lab, etc.) yet they room all aware that I look in ~ every single open job-related order every solitary day because it is my goal to successfully close every one of them.

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So, I think countless of us agree that "I"ll view what I deserve to do" is a legitimate response, but it demands to it is in reinforced through a documentable way of assuring the what we "can do" is finest for the institutions we support.