My bottom freezer drawer would not open or close about month ago so I took out drawer and cleared all ice. It has since froze again til I have not even been able to open freezer drawer at all. We emptied and unplug fridge and let ice melt til we could open up freezer drawer. At least 1 to 2 inches of ice was on freezer floor. We cleaned the drain plugs after this time.Also a piece with 2 wires(ONE red one black) came out this time but it was in there the last time I cleaned the ice out. It was attached to the roof of freezer drawer. What do we do now. What is the piece and what does it do? Hubby is putting that back in.

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Hi,

What is the model number of the refrigerator?



I have a Samsung srl448dls doing the same thing (ice building up in the bottom of the freezer)



Ref is a Samsung. Repairman said the freezer bin was lacking something in the back that holds the bin. Where can i find that part? Don"t know what it"s called or what it looks like. Plus my freezer door handle broke off so need to replace that too. Model codeRFF4287HARS/XAA


January 11 through dmhino45



July 25 by RebeccaK


rmkenne

What is the model number of the refrigerator?


July 25 by jayeff


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Mike velkovich
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jayeff
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(click on image to enlarge for better viewing)

Here’s the link to a supplier. Just click on the relevant model number to get all the parts diagrams so that you can find out the part number and the cost.

There are other suppliers online. Once you know the required part number, search online only using the part number to find suppliers that suit you.


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jayeff
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Posted: July 27


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Hi
rmkenne

Ice build up is usually caused by an auto defrost problem.

The refrigerator evaporator units are automatically defrosted approx. every 10 hours to remove any ice build up on the evaporator units. Ice build up reduces the efficiency of the cooling process.

The meltwater from the defrosted ice drains away to the evaporator pan under the compartments near the compressor motor. If this drain becomes blocked the water can’t drain and will overflow back into the compartment and refreeze when the compressor is restarted after the defrost cycle has ended.

You need to access the evaporator unit which is behind a panel at the back on the inside of freezer compartment. Access is via the door at the front. The drain hole is located under the evaporator unit. Disconnect the power from the refrigerator when doing any work inside it.

The other problem could be that the defrost heater is faulty. This heater is turned on during the defrost cycle to help in defrosting the ice. If it is faulty then the ice won’t melt and it builds up.

Here’s the relevant section of the service manual for your model series which shows how to get into the diagnostic mode to test all the functions of the refrigerator to see if they’re all OK. On p.12 of the manual error code 24E will be displayed if there is a problem with the defrost heater in the freezer compartment (FZ=freezer, FF=refrigerator).

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If it passes all the tests without a problem check that the drain is not blocked.