Troubleshooting

Do you understand what to do if your screen goes blank? What if you can't seem come close one application, or can't hear any sound from her speakers? anytime you have actually a problem with your computer, don't panic! over there are numerous basic troubleshooting techniques you have the right to use to fix issues like this. In this lesson, we'll display you some straightforward things to shot when troubleshooting, and how to solve usual problems you may encounter.

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General advice to keep in mind

There are numerous different points that could reason a trouble with her computer. No matter what's causing the issue, troubleshooting will always be a process of trial and error—in some cases, you might need to usage several different approaches prior to you can uncover a solution; other problems may be basic to fix. We recommend beginning by utilizing the complying with tips.

Write down your steps: when you start troubleshooting, you may want to write under each step you take. This way, you'll have the ability to remember specifically what you've done and also can avoid repeating the same mistakes. If you finish up asking other human being for help, it will certainly be much much easier if they know precisely what you've tried already.Take notes around error messages: If your computer gives you an error message, be sure to create down together much details as possible. Friend may be able to use this information later to uncover out if other human being are having actually the same error.Always examine the cables: If you're having actually trouble with a details piece of computer hardware, such together your screen or keyboard, one easy an initial step is to check all connected cables to make sure they're effectively connected.
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Restart the computer: when all rather fails, restarting the computer is a an excellent thing come try. This deserve to solve a lot of straightforward issues you may experience with your computer.

Using the process of elimination

If you're having an issue with her computer, you may be able to find out what's wrong using the process of elimination. This method you'll make a list of points that could be resulting in the problem and also then check them the end one by one to get rid of them. Once you've established the resource of your computer issue, it will certainly be less complicated to find a solution.

Scenario:

Let's speak you're trying to publish out invitations for a birthday party, but the press won't print. You have some ideas about what could be resulting in this, so you go through them one by one to check out if you have the right to eliminate any possible causes.

First, you examine the printer to view that it's turn on and also plugged in come the surge protector. It is, so that's not the issue. Next, you examine to make sure the printer's ink cartridge still has actually ink and also that there is paper loaded in the paper tray. Points look good in both cases, so you know the worry has naught to do with ink or paper.

Now you desire to make certain the printer and also computer are communicating correctly. If you newly downloaded an upgrade to your operating system, it could interfere through the printer. However you recognize there haven't been any recent updates and the printer was working yesterday, for this reason you'll have to look elsewhere.

You examine the printer's USB cord and find that it's not plugged in. Friend must have unplugged the accidentally when you plugged other else into the computer earlier. When you plugin the USB cord, the press starts functioning again. That looks prefer this printer issue is solved!

This is simply one instance of an concern you could encounter while utilizing a computer. In the remainder of this lesson, we'll talk around other common computer problems and some ways to fix them.

Simple remedies to usual problems

Most the the time, problems can be fixed using an easy troubleshooting techniques, favor closing and reopening the program. It's necessary to shot these simple solutions prior to resorting to an ext extreme measures. If the problem still isn't fixed, girlfriend can try other troubleshooting techniques.

Problem: Power button will not begin computerSolution 1: If your computer system does no start, start by checking the strength cord to check that it is plugged securely right into the back of the computer system case and also the power outlet.Solution 2: If it is plugged right into an outlet, make sure it is a working outlet. To examine your outlet, you deserve to plug in an additional electrical device, such together a lamp.Solution 3: If the computer is plugged in to a surge protector, verify the it is rotate on. You may have to reset the surging protector by turning it off and also then back on. Girlfriend can likewise plug a desk lamp or other device into the surge protector come verify the it's functioning correctly.
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Solution 4: If you are using a laptop, the battery may not be charged. Plug the AC adapter into the wall, then try to rotate on the laptop. If that still doesn't start up, you might need to wait a couple of minutes and try again.Problem: An applications is to run slowlySolution 1: Close and reopen the application.Solution 2: upgrade the application. To do this, click the Help menu and also look because that an option to examine for Updates. If you don't find this option, one more idea is to run an online search for applications updates.
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Problem: An application is frozen

Sometimes an application may become stuck, or frozen. As soon as this happens, you won't have the ability to close the window or click any buttons in ~ the application.

Solution 1: pressure quit the application. ~ above a PC, you deserve to press (and hold) Ctrl+Alt+Delete (the Control, Alt, and Delete keys) ~ above your keyboard to open up the Task Manager. ~ above a Mac, press and hold Command+Option+Esc. You deserve to then pick the unresponsive application and also click End task (or Force Quit on a Mac) to close it.
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Solution 2: Restart the computer. If you space unable to force quit one application, restarting your computer system will near all open up apps.Problem: every programs on the computer run slowlySolution 1: operation a virus scanner. Girlfriend may have malware running in the background that is slowing points down.
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Solution 2: Your computer system may be running out of hard drive space. Shot deleting any type of files or programs you don't need.Problem: The computer is frozen

Sometimes your computer system may become fully unresponsive, or frozen. When this happens, girlfriend won't be able to click all over on the screen, open up or close applications, or accessibility shut-down options.

Solution 1 (Windows only): Restart home windows Explorer. To perform this, press and also hold Ctrl+Alt+Delete on your key-board to open up the Task Manager. Next, locate and also select Windows Explorer indigenous the Processes tab and also click Restart. You may need come click an ext Details in ~ the bottom the the home window to view the processes tab.
Solution 2 (Mac only): Restart Finder. To do this, press and also hold Command+Option+Esc top top your keyboard to open up the Force battered Applications dialog box. Next, locate and select Finder, then click Relaunch.
Solution 3: Press and hold the strength button. The Power button is usually located on the front or next of the computer, frequently indicated by the power symbol. Press and also hold the Power switch for 5 come 10 seconds to pressure the computer system to shut down.Solution 4: If the computer still won't closeup of the door down, you can unplug the strength cable indigenous the electrical outlet. If you're utilizing a laptop, friend may have the ability to remove the battery to force the computer system to turn off. Note: This solution should be her last resort after trying the various other suggestions above.Problem: The computer mouse or keyboard has stopped workingSolution 1: If you're using a wired computer mouse or keyboard, make sure it's appropriately plugged right into the computer.
Solution 2: If you're making use of a wireless computer mouse or keyboard, make sure it's turned on and also that the batteries space charged.Problem: The sound isn't workingSolution 1: inspect the volume level. Click the audio switch in the top-right or bottom-right corner of the display to make sure the sound is turned on and that the volume is up.Solution 2: check the audio player controls. Numerous audio and video clip players will have actually their very own separate audio controls. Make certain the sound is rotate on and that the volume is turned up in the player.Solution 3: inspect the cables. Do sure exterior speakers room plugged in, turn on, and connected to the exactly audio port or a USB port. If your computer system has color-coded ports, the audio calculation port will usually be green. Solution 4: affix headphones to the computer system to discover out if you deserve to hear sound through the headphones.
Problem: The display screen is blankSolution 1: The computer system may be in Sleep mode. Click the mouse or press any crucial on the keyboard to wake it.Solution 2: Make sure the monitor is plugged in and also turned on.Solution 3: Make certain the computer system is plugged in and also turned on.Solution 4: If you're using a desktop, make sure the monitor cable is properly connected to the computer tower and the monitor.

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Solving more challenging problems

If girlfriend still haven't found a equipment to your problem, you might need come ask who else because that help. As simple starting point, we'd introduce searching the Web. It's feasible that other users have had comparable problems, and also solutions to these problems are often posted online. Also, if you have a friend or family members member that knows a lot around computers, they may be able to assist you.


Keep in mind the most computer problems have simple solutions, although it might take some time to find them. For an overwhelming problems, a more drastic solution might be required, choose reformatting your hard drive or reinstalling your operating system. If friend think you could need a solution choose this, us recommend consulting a professional first. If you're not a computer expert, it's possible that attempting this solutions can make the instance worse.